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Frequently Asked Questions

Sending faxes

How do I send a fax?
FaxSalad makes faxing portable, meaning you can send a fax from anywhere you have the internet, on any device. You can learn how to send a fax from our Online Portal here. Check out the getting started with Email to Fax guide to learn how to send a fax directly from your emails.
Do I need to own a fax number to send a fax?
No fax number is required to send a fax with FaxSalad. Once you have signed up for an account, you can begin faxing right away without a fax number.
Do I have to login to the FaxSalad portal to send a fax?
No you do not. You can send a fax directly from your email account. Check out the getting started with Email to Fax guide to learn how to send a fax directly from your emails.
Can I send a fax from my smartphone?
Yes you can. You can take photos of documents on your smartphone and upload them directly to the FaxSalad portal or send them via Email to Fax.
How much does it cost?
Sending a fax is billed on a pay-as-you-go basis. You pay for each page sent and only if the fax is successfully delivered. You can view the full pricing here.
Why did my fax fail?
FaxSalad uses the following three statuses for failed faxes: No-answer. This indicates that we received no response from the receiving end and is commonly caused by issues such as; the receiving number being disconnected; or the receiver is experiencing high traffic and is unable to respond in a timely manner. Waiting a few minutes and reattempting the fax will often resolve the issue. If the fax continues to fail we advise contacting the receiving party. Busy Generally received when the receiving end rejects the inbound fax with a ‘busy signal’. This can be caused by numerous issues including but not limited to; high traffic congestion, paper jams, hardware issues. Waiting a few minutes and reattempting the fax will often resolve the issue. If the fax continues to fail we advise contacting the receiving party. Failed A fax will be flagged as ‘failed’ when there is an issue with the FaxSalad service or the formatting of your uploaded media. To resolve the issue please check that the uploaded file is:
  • in a valid file format supported by the FaxSalad service;
  • not encrypted or password protected (only relevant to PDF documents);
  • correctly sized for faxing. A4, letter or US legal;
If you continue to experience issues, please reach out to our support team.

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